Frank Samuel Nnabugo

Led product development and strategic initiatives for a logistics SaaS and infrastructure platform, enhancing operational efficiency and user experience.

• Designed and launched a mobile-first logistics platform featuring real-time tracking and rider management, resulting in a 22% improvement in tracking accuracy and 10% faster delivery operations management.
• Optimized delivery operations workflow by 3x and enabled 2x real-time delivery tracking, significantly improving courier efficiency across Borderless HQ.
• Defined and executed the Borderless V1 roadmap, including 'DeliveryGo' and 'Pilot' features, which improved sprint execution speed and clarity.
• Led comprehensive discovery efforts, including surveys, interviews, and market research, shaping V1 features that increased product sentiment and acquisition by 5%.
• Conducted in-depth competitor analysis to inform strategic positioning, securing brand differentiation and long-term market advantage.

Managed product development for a sport data and analytics platform, focusing on system optimization and user engagement.

• Optimized backend systems, doubling concurrent user handling capacity to support increased demand and scalability.
• Executed product-led growth experiments, achieving a 15% increase in user activation.
• Architected and implemented critical APIs, reducing latency by 25% and ensuring alignment with strategic roadmap milestones.

Spearheaded product initiatives for embedded finance and fintech solutions, driving transaction volume, feature adoption, and customer retention.

• Defined and executed Go-to-Market (GTM) strategy for invoice discounting, leading to a 25% rise in transaction volume and improved working capital for over 50+ SMBs.
• Applied advanced behavioral analytics and segmentation to reprioritize the product roadmap, resulting in a 30% uplift in feature adoption and an 18% increase in Net Promoter Score (NPS).
• Developed and implemented a robust retention framework, contributing to an 8% increase in 60-day retention and 5.2% growth in Customer Lifetime Value (CLTV).

Directed the development and launch of an Enterprise Resource Management (ERP) SaaS, driving user growth, revenue, and operational efficiency.

• Delivered a Minimum Viable Product (MVP) for ERP SaaS within 4 months, successfully showcased at the 2022 Nigeria Downstream Oil & Gas Expo, and secured the first paid customer with a $30K subscription.
• Revamped onboarding and subscription processes, achieving a 15% increase in first-time user conversion and a 35% reduction in time-to-value.
• Introduced tiered pricing and freemium models, which propelled 40% user growth and a 12% revenue per user uplift.
• Implemented Agile Scrum methodologies, resulting in a 25% acceleration in cycle times for product development and delivery.

Managed a social application product, focusing on agile transformation, user experience, and quality assurance to enhance delivery and satisfaction.

• Successfully transitioned the product development team from Waterfall to Agile methodology, achieving 40% faster delivery and higher sprint velocity.
• Redesigned the core product experience, leading to a 35% improvement in user satisfaction and retention.
• Directed comprehensive QA and usability testing initiatives, which reduced post-launch defects by 30%.

Served as a developer on Spaece, a UK Proptech SaaS platform, focusing on API performance and scalability for property listings.

Designed a comprehensive growth and retention strategy for an AI Product Builder, focusing on improving user activation, stickiness, and reducing churn.

Conducted a detailed analysis of OPay's product and market gaps, proposing an agent locator feature to enhance financial access in rural communities.

Led community growth and transaction volume for a cross-border trade initiative.